Technical Support - Premier Support Plan

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Premier Support Plan

PCT's Premier Support Plan includes the following benefits listed below, in addition to those included in the Standard Support Plan. PCT will notify the customer in writing thirty days prior to the termination of the Premier Support Plan contract to discuss renewal options. For PCT's Premier Support Plan pricing, please contact your PCT account manager.

24 / 7 Phone Support - 800.549.7055

PCT will provide unlimited 24 X 7 Phone Support. In the event that the customer cannot reach PCT's support personnel during its regular business hours of 8:00 AM through 5:00 PM Arizona time.

On Site Support

In the event that issue cannot be resolved over the telephone, PCT will provide on site technical support within three business days. Under the Premier Support Plan, PCT will provide unlimited On Site Support until PCT's equipment is certified to be working properly. If the customer chooses not to purchase or renew the Premier Support Plan, or if the problem is determined not to be PCT's responsibility, the customer will be invoiced at a rate of five hundred dollars a day for labor, and one hundred twenty five dollars per diem, plus any and all reasonable expenses required to resolve the problem.

Product Replacement

In the event that PCT's equipment cannot be serviced remotely, a spare will be shipped within 1 day of the initial technical support inquiry. PCT will inventory one replacement unit per ten units purchased, or as agreed upon, per customer's requirements. Replacment units may be reconditioned.

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