Technical Support - Standard Support Plan

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Standard Support Plan

PCT's Standard Support Plan is provided free of charge for the life of the product.

Technical Phone Support

PCT will provide unlimited Technical Phone Support @ 800-315-2253, under the Standard Support Plan, Monday through Friday during the hours of 8:00 AM through 5:00 PM MST. PCT's support personnel will make their best effort to respond to all inquiries within one hour.

Technical Email Support

PCT will provide unlimited Technical Email Support, under the Standard Support Plan, Monday through Friday during the hours of 8:00 AM through 5:00 PM MST. PCT's support personnel will make their best effort to respond to all inquiries within one business day. For all email inquiries please write to support@pctusa.net.

Technical Web Support

PCT will provide unlimited access to its Technical Web Support 24 X 7 X 365, under the Standard Support Plan. PCT's support personnel will post technical resource documentation, FAQ's to it's website and provide access to firmware updates. For web based support please visit our website at www.pctinternational.com.

Product Replacement

In the event that PCT's equipment cannot be serviced remotely, a replacement will be shipped within 5 days from the initial technical support inquiry. Replacement units may be reconditioned.

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